Last Updated: 24-10-2026
South Matters is a digital news publication focused on Andhra Pradesh, Telangana, Tamil Nadu, Karnataka and Kerala. We are committed to accurate, fair and responsible journalism, and to the Code of Ethics under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
If you have a concern about any content published on South Matters, you can raise it with our Grievance Officer using the process below.
Grievance Officer
Designation: Grievance Officer, South Matters
Email: reach@southmatters.com
Address: South Matters Media Group, Unit No. 709, 7th Floor, B-Block, Asian Sun City, Kondapur, Hyderabad, Telangana 500084, India
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
What you can raise a grievance about
- Factual errors or inaccuracies in a published article
- Content you believe violates the Code of Ethics for digital news publishers
- Content you believe is defamatory, misleading or infringes your privacy
- Misattributed quotes, images or credits
- Use of your copyrighted work without permission
For general corrections and feedback, you may also write to reach@southmatters.com under our Editorial Policy.
How to file a grievance
Email the Grievance Officer with the subject line “Grievance – [Article title]” and include:
- Your full name and contact details (email and phone number)
- The link (URL) to the content concerned
- A clear description of your grievance, including which specific part of the content you object to and why
- Any supporting documents or evidence
- The remedy you are seeking (for example, correction, clarification, update or removal)
Anonymous or incomplete complaints may not be processed. We may contact you for more information or to verify your identity.
Timelines
- Acknowledgment: within 24 hours of receipt
- Decision: within 15 days of receipt
You will be informed of the decision and the reasons for it by email.
Escalation
If you are not satisfied with our decision, or if you do not receive a decision within 15 days, you may escalate your grievance:
- Level II – Self-Regulating Body: [Name of the self-regulating body South Matters is a member of, with its website and contact details]
- Level III – Oversight Mechanism: Ministry of Information and Broadcasting, Government of India
Our commitment
South Matters treats every grievance seriously and reviews it independently of the editorial team that produced the content. Where a grievance is upheld, we will correct, clarify, update or remove the content as appropriate, and note significant corrections within the article.
